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Jerry is our Project Manager and serves as a Senior Technical Consultant. Jerry joined Midwest PROTECH, LLC after 15 years as a Component Designer in the truss industry and 5 years as a Systems Engineer and IT Service Manager. Involved in hundreds of home projects over the years, highlighted by serving as the component designer and structural consultant for a local home renovation project featured on the television show Extreme Home Makeover. Presented with the opportunity to redefine his career path, Jerry graduated Summa Cum Laude from Indiana Wesleyan University with a Bachelor’s of Science degree in Business Management in 2011. Jerry also has completed over 80 hours of training with the Southwest Ohio chapter of Project Management International towards the Project Management Professional certification. Jerry’s primary role will be to work closely with our business clients to assess their technical needs and develop and manage all projects that will serve to maximize the impact that technology has on their business goals.
Gary is our Customer Relations Specialist. You'll get a call from him a couple weeks after picking up your computer from us. His goal is to make sure all is good with your computer. He handles our client follow-up, check-ins and a variety of tasks around the office to keep things humming along. Gary has a background in accounting, served as a Marine in Vietnam and was a letter carrier for the U.S. Postal Service prior to retirement. He is also the Treasurer for the Military Order of the Purple Heart #3620. He came to work with us in 2011 and is Shantel’s father.
Matt is our President and serves as a Senior Technical Consultant and is one of the co-founders of Midwest PROTECH, LLC. Matt has been involved with computers since the early 1980’s, starting with BASIC language programming on a TRS-80 computer. In the early 1990’s he began work with Client Server Associates as a Visual Basic programmer where he started to learn networking and IT skills. During this time he also worked from his Cincinnati home as a consultant for Integrated Sales Management, Inc., a company based in Irvine, California. Matt and Rod built Midwest PROTECH, LLC in the evenings and on weekends providing small business and residential support services to the entire Greater Cincinnati area. His primary roles are supporting our larger business clients and working out in the field identifying new business needs and helping our clients control their IT costs through active ongoing relationships with their key decision makers.
Shantel is our Office Manager. She keeps the day-to-day operations moving along. She stays on top of our vendor relationships, payment processing, billing inquiries and handles all our marketing and advertising relationships. She has worked as a Planner/Scheduler and other various positions at ILSCO in Cincinnati for over 20 years. She is also the President of the Bardes Employees Federal Credit Union as well as the Treasurer of the Bridgetown Middle School. She brings a huge amount of bookkeeping and accounting experience to the team. She has been with the team from the beginning since she's Matt’s wife.
We've included a brief bio of each of our team member so you can get to them better. We look forward to meeting you and as always, we thank you for your trust in us!
Rod is our Vice President and serves as a Senior Technical Consultant and is one of the co-founders of Midwest PROTECH LLC. Rod’s excellent people skills and natural troubleshooting abilities, make him the natural "go to" guy for everyone in his circle of influence. Rod primarily handles our in-shop residential and business services including managing the shop technicians, drop-off and remote services and on-site service calls as needed. His specialty is troubleshooting and fixing serious malware and virus infections. Whether a virus clean-up, hard drive replacement or operating system reinstallation is in order, we guarantee you'll be getting the best service possible.
Brian Haynie is our newest team member. Brian joined us after spending 16 years in the construction industry overseeing projects from the beginning to the end. He has attended ITT TECH with a focus on computer science and is now a Technical Consultant working with our residential and business clients. Brian's strengths are troubleshooting and communicating clearly to our clients without all the "geek" speak. He has a passion for working our clients and is a perfect addition to our team.
Ray is our laptop and electronics repair specialist. Ray is our in-house technician for all types of laptop repairs including broken keyboards, LCD panel replacements, main board electrical repairs and other internal components. Ray cut his teeth in the electronics field while in the Army Signal Corp where he worked on avionics and land based communication equipment. Ray is also the founder of Pro Laptop Repairs, an eBay business that specializes in GPU chipset repairs, DC jack repairs, etc. Ray has been on the team since 2009 and really has been involved from the beginning as he's Matt's father.